Key Takeaway
Virtual office call answering gives your business a dedicated phone number, live Irish receptionists, and professional call handling — without hiring staff. At Sky Business Centres, all calls are answered in your company name, messages are sent instantly, urgent calls can be forwarded to your mobile, and all services are backed by full TCSP certification for CRO, Revenue and banking compliance.
How Does Call Answering Work in a Virtual Office?
Call answering is one of the most valuable features of a virtual office — especially for small businesses, remote teams, and founders who want to appear fully established without hiring a receptionist.
In Ireland, virtual office call answering is typically provided by a trained reception team who handle incoming calls on your behalf. At Sky Business Centres, all calls are answered by real people (not AI or overseas call centres), using your preferred greeting and instructions.
Here’s a clear breakdown of how it works:
1. You Receive a Dedicated Dublin Phone Number
Your virtual office package includes a dedicated business landline number. You can use this on your website, invoices, Google Business Profile and marketing materials.
This number instantly helps your business look more professional, especially for startups and sole traders working from home.
2. Calls Are Professionally Answered in Your Company Name
When someone dials your business number, the call is routed to the Sky Business Centres reception team. A receptionist answers with your chosen greeting — for example:
“Good morning, ABC Accountants, how can I help you today?”
This keeps your business looking established and ensures you never miss an important opportunity.
3. We Follow Your Instructions for Call Handling
You can decide exactly how you want your calls managed, including:
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Take a message and email it to you immediately
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Transfer specific calls directly to your mobile
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Forward urgent calls only
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Provide basic business information on your behalf
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Screen unwanted or sales calls
This makes the service flexible for both startups and growing businesses.
4. Messages Are Delivered Instantly by Email
If you’re in a meeting, with a client or simply unavailable, the receptionist will take a message and send it straight to your inbox.
Messages include:
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Caller name
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Callback number
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Reason for calling
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Time of call
This helps you stay organised and ensures you always follow up in good time.
Why Businesses in Ireland Choose Virtual Office Call Answering
Professional call answering is especially popular with:
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Startups who want a professional presence
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Sole traders working from home
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Remote teams
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Busy directors who can’t answer every call
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International companies expanding into Ireland
It improves credibility, reduces missed opportunities, and creates a strong first impression for potential clients.
Is Call Answering Included in All Virtual Office Packages?
Most providers offer it as an optional add-on — but at Sky Business Centres, it is fully included in our €69 Call Answering Package and above.
All services are backed by TCSP certification, ensuring compliance for businesses using a virtual office as their registered address with the CRO, Revenue and Irish banks.
Call Answering vs Virtual Receptionist — What’s the Difference?
Although the terms are sometimes used interchangeably, there are differences:
Call Answering
A receptionist answers calls, takes messages, and forwards enquiries.
Virtual Receptionist
A more advanced service offering:
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Call screening
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Customer support
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Appointment booking
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Outbound calls
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Administrative support
Both services can be combined depending on your business needs.
Does Call Answering Work If I Travel or Work Abroad?
Absolutely — this is one of the biggest benefits.
Your Dublin number remains active at all times, and our team continues answering calls while you travel or work remotely. You receive messages instantly by email no matter where you are.
View our virtual office Dublin packages or learn more about how virtual offices work in our full guide: What is a virtual office?
Q&A
1. Do I get my own dedicated phone number?
Yes — every call answering package includes a dedicated Dublin landline number that you can use on your website and business documents.
2. Can calls be forwarded to my mobile?
Yes. You can choose to have all calls forwarded or only urgent ones. You can update your preferences at any time.
3. Are calls answered by real people or AI?
All calls at Sky Business Centres are answered by trained Irish receptionists — never by automated systems or chatbots.
4. Can I upgrade my virtual office package later?
Yes. You can upgrade at any time to a higher-tier virtual office or even move into a serviced office as your business expands.
5. Is call answering compliant for CRO and banking?
Yes — all Sky Business Centres virtual office packages are fully TCSP certified, meaning they meet compliance requirements for CRO, Revenue, AML and Irish banks.
FAQs
1. How much does virtual office call answering cost in Ireland?
Most providers charge between €49 and €99 monthly. Sky Business Centres’ call answering package starts at €69 per month.
2. Do I need a virtual office address to use call answering?
No — call answering can be purchased as a standalone service. You do not need a virtual office address to use it. If you later decide you want a Dublin business address for CRO, Revenue or banking, you can upgrade at any time to our €99 Startup Member package, which includes both the business address and call answering.
3. Can I cancel or upgrade my call answering service?
Yes. Packages are billed monthly and can be upgraded at any time.
4. Are after-hours voice messages included?
Yes. If a call comes in outside reception hours, the caller can leave a voicemail and the voice message is sent directly to your email, so you can listen back and follow up whenever it suits you.
