Will calls be answered in my business name?

Yes. We answer using your company name and greeting, and follow the call handling instructions you provide.

What is a Virtual Receptionist?

A Virtual Receptionist is a real receptionist who answers calls in your business name and handles calls in a more structured way, including enhanced screening questions and clearer message notes.

Can I upgrade my call bundle later?

Yes. If your call volume changes, you can move to a higher bundle to suit your needs.

Will customers know I’m using a call answering service?

No. We answer in your business name and follow your greeting and instructions so the experience feels like part of your business.

Part of your team • Appointment booking support for busy teams

Diary Management Service

Q: What is Diary Management?

Diary Management is an optional add-on where we help manage appointment requests by booking callers into your schedule based on the process you set, reducing admin and saving you time.

Reduce admin and stay organised. We handle appointment requests and manage your diary based on your agreed rules, so you spend less time scheduling and more time running your business.

See Pricing

Agreed booking rules
Less back-and-forth

Key takeaways

Less admin: we reduce the time you spend arranging appointments and confirming details.
Agreed rules: appointments are booked based on the availability and criteria you set.
Fewer interruptions: ideal when you’re in meetings, on site, or simply want to stay focused.
Flexible handling: transfer calls to the right person, or take a detailed message when you’re busy.
Works with call handling: Diary Management is typically added alongside call answering or Virtual Receptionist.

How our Virtual Receptionist service works

Fast setup. Clear instructions. A consistent experience for every caller.

1

We Agree Your Call & Booking Rules
We define your availability, appointment lengths, buffer times, and the details you want captured from each caller. Everything is aligned with your preferred way of working.

2

Calls Are Answered in Your Name
Our trained team answers using your agreed script, handles enquiries professionally, and identifies genuine booking requests.

3

Appointments Are Scheduled in Real Time
We book directly into your shared Google or Outlook calendar, or follow your preferred booking process. Urgent calls can be transferred to you immediately if required.

4

You Stay in Control
You receive clear notifications and booking confirmations, giving you full visibility without the admin burden.

Call Answering Dublin

From €69 per month

€69 Deposit applies for the initial purchase

TCSP Certified by The Department of Justice

What’s Included

Professional telephone answering in your business name. Choose a call bundle and add Virtual Receptionist and Diary Management if required.

✔ 25 calls included
✔ Unique Telephone Number
✔ Calls answered in your business name
✔ Message forwarding by SMS/Email
✔ Call Management as per instructions
✔ Optional Virtual Receptionist upgrade
✔ Optional Diary Management upgrade
✔ No Set-up Fee
✔ Up and running in one business day
✔ Use of meeting rooms at reduced rate

Virtual Receptionist Explained

Upgrade your call answering service with a dedicated Virtual Receptionist who represents your business exactly as agreed. Calls are handled by a real person using your agreed script, tone, and specific instructions, ensuring every caller receives a consistent, professional experience.

Ideal for businesses that want more than message taking, this add-on creates a seamless front-of-house presence without the cost of hiring in-house staff.

Learn more about Virtual Receptionist

Choose Options

View documents checklist

What is Diary Management?

Diary Management is a service where appointment requests are handled on your behalf. Instead of missed calls, voicemail tag, or endless back-and-forth, we manage the booking process based on your agreed availability and rules. It’s especially useful for businesses with frequent enquiries, scheduled consultations, viewings, or client appointments.



Appointment booking support

We help manage appointment requests and confirm details based on the process you set.

h

Agreed booking rules

You define availability, lead time, and any required details. We follow your rules consistently.



Save time every week

Reduce interruptions and admin so you can stay focused on billable work and customer delivery.

Who Diary Management suits

Diary Management works best for businesses where appointments are a core part of operations and missed bookings cost time and revenue.



Consultations & professional services

Reduce admin when clients request appointments, follow-ups, or schedule changes.



Property & viewings

Handle inbound enquiries and keep your schedule organised when you’re out on site.



Trades & on-the-road teams

Stay focused on the job while appointment requests and scheduling are managed for you.

FAQs – Diary Management

What is diary management?

Diary management is a service where appointment requests are handled on your behalf, based on agreed availability and booking rules, reducing admin and interruptions.

Do I need call answering to use diary management?

Diary management is typically added alongside call answering or a virtual receptionist service, so appointment requests can be handled professionally without interrupting your day.

Can I set rules for booking?

Yes. You define availability, lead times, appointment lengths, and what information must be captured — we follow your rules consistently.

Can I add diary management later?

Yes. You can start with call answering or virtual receptionist support and add diary management as your appointment volume grows.

Who is diary management best for?

It’s best for businesses with frequent appointment requests where time spent scheduling, rescheduling, and confirming bookings is a constant distraction.

what our clients sayTestimonials

Businesses across Ireland trust Sky Business Centres to support their operations, including office space, virtual offices and call answering services.

Citroen

Citroen Ireland

Vodafone

Vodafone Ireland

Amgen Pharmaceutical

Balfour Beatty UK

Sky Business Centres Damastown Provided Us With A Quick And Flexible Solution To Our Need To Set Up Offices In Ireland In December 09 At Very Short Notice. The Location Has Provided Us With Handy Access To Dublin, The Airport And An Easy Gateway To The Rest Of The Country. An Abundance Of Parking Has Suited Our Needs. The Professional Reception Service Has Allowed Us To Run Our Business Much More Efficiently.

Andy Hall - Sales Operations Manager

All Our Requirements Were Professionally Dealt With By Sky Business Centres, In A Timely And Efficient Manner.

We would recommend Sky Business Centres Because of its well organized, efficient and friendly staff. The centre is in a great location and as this is a temporary location for us it was important that we had facilities that were of a very good standard and set in a professional environment.

Sky Business Centres offers a very high-quality cost effective package with efficient and friendly staff. The centre is situated in a very prestigious business area and has ample free car parking with an abundance of shops and restaurants. All of these amenities helped when we decided three years ago to set up our offices here. We would have no hesitation in recommending Sky Business Centres.

More Testimonials

CONTACT US TODAY!
CALL: +353 1 885 1700 EMAIL: [email protected]